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Welcome to our Customer Support Centre

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Insurance Options Is insurance included in the daily rate? Do I have to pay a security bond? What excess reduction or collision damage waiver (CDW) options are available? Is insurance different for under 21 year old drivers? Is there an extra charge for drivers under 25? What is personal accident insurance? What is gap cover? Depot and Pick Up Info What are the depot hours? Can I pick up after hours? What if I return the vehicle early? What if I return the vehicle late? Can a friend or relative pick up the vehicle for me? What's included? Are unlimited miles/kilometres included? Is 24-hour assistance included? Are taxes included? Do I have to pay for toll roads? Is insurance included in my rental? Driver Requirements Is my driver's license acceptable? Are there fees for additional drivers? What are the age restrictions for hiring? Payment information How much is the deposit? How to do I pay for my rental? Can I prepay the whole hire now? What is a bond or security deposit? Do one way hire fees apply? Extras What extras are available? Travelling with Children Can I hire baby equipment? What are the legal requirements for baby and booster seats in Australia? What are the legal requirements for baby and booster seats in New Zealand? Vehicle specifications What is average age of vehicles? Trouble shooting Having problems booking? Why canít I open my booking confirmation? Why are there no vehicles available for my travel dates? Can you send me brochures? Why are rates different to those advertised? Discounts and Coupons Why is my discount or coupon code not working? Contact us Further Information

A common reason for problems during the booking process is that information is missing from mandatory fields. Please check that all fields marked with an asterisk are filled in, and attempt to submit the booking again.

If you continue to have issues with booking, our friendly and knowledgeable rental consultants are just a phone call away, and they can walk you through the process or take a booking over the phone. The customer support lines are open 24/7.

Australia: 1300 350 401
United Kingdom: 0800 8620 405
USA & Canada: 1800 311 1512
New Zealand: 0800 144 129
Germany: 0800 1844 519
Other countries, please call: +64 9 950 2211

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